Towards a user-centered framework to support proactive Building Operation and Maintenance: preliminary results of a communication platform between users and stakeholders


Users’ needs and behaviors can alter the building efficiency, thus leading to significant efforts to support Building Operation & Maintenance (O&M) tasks. This work develops the preliminary concepts of a framework for O&M including users’ monitoring and engagement strategies. In the context of a complex university building, we developed and tested a users-stakeholders communication platform including a web-based application to report and check failures and damages to building’s components and devices.